Customer Service Representative

Your Role

Join a dynamic and professional team at P&O Ferrymasters, where you will be at the forefront of delivering top-tier customer service to our international client base. As a Customer Service Representative, you will take ownership of the customer order process, ensuring smooth administrative support while consistently meeting and exceeding customer expectations.

Key Responsibilities

• Input booking information into our operating system (Fr8) in a timely and accurate manner, ensuring it is updated throughout the day. Take Custoimmediate action to resolve operational challenges on behalf of the customer when company standards are not met.
• Ensure all documentation and requirements related to hazardous loads are met in accordance with regulations.
• Maintain high standards of data accuracy and integrity across all orders.
• Build and nurture strong, long-term relationships with your dedicated client base, ensuring satisfaction and loyalty.
• Record and apply all customer agreements (e.g., rates, fuel surcharges, invoicing terms).
• Keep Planners informed about the orders taken and their priorities, ensuring smooth coordination with other teams (Shipping, Sales, Traffic).
• Proactively address potential issues that could lead to customer dissatisfaction, including service level failures or delays.
• Advise customers on order status, delivery/collection updates, service level changes, delays, or additional costs.
• Work closely with the Supervisor of Customer Service to meet departmental objectives and ensure smooth coordination with other departments, such as Shipping, Sales, Traffic and other P&O Ferrymasters offices in response to customer requirements.

Your Profile

• Have at least two years of specific work experience in a customer service role preferably in logistics
• Have strong communication skills and you are a real team player
• Have a good topographical knowledge
• Good knowledge of MS Office
• Have very good working knowledge of English and Dutch language

Who are we?

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World who are one of the largest global logistics companies in the world; at any one time 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.

We offer

P&O Ferrymasters offers a competitive package in line with the seniority of the position. Salary will be dependent on the experience of the successful candidate.

Other benefits include Company pension, P&O Ferries travel concessions, Employee Assistance Scheme and an employee wellbeing programme along with opportunities for personal and professional training and development.

Time to act!

Do you have what we’re looking for? And does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible to recruitment@pofm.com. We look forward to hearing from you!