Logistics Forwarder Specialist

Your Role

As a Logistics Forwarder Specialist you will be part of a highly dedicated and professional team, which is responsible for delivering the highest quality of service to an internationally dedicated client base. The main purpose of your role is to organize and to control the collection and delivery of goods on behalf of all customers and to be responsible for the whole customer order acceptance linked with administrative activities.

Key Responsibilities

You will play an active part in the company's logistics development and contribute through innovative ideas for business development. Next to this you will have the following tasks:

• To put in booking information on the corporate IT databases in a timely, accurate and correct manner and to safeguard that this is kept up to date throughout the course of the day. To this end to ensure that operational difficulties are being pursued on behalf of the customer and to take necessary actions when the required company standards are not being met
• To provide an efficient and cost-effective collection and delivery service by properly using group and subcontracted resources
• To build a constructive and pleasant relationship with dedicated customer base, building a strong rapport with customers
• To ensure all customer agreements (i.e. rate-; fuel- and invoice agreements) are recorded and applied
• To be pro-active in the solving of problems that may/or will result in customer dissatisfaction with service (i.e., failure in agreed service level, delays etc.)
• To advise customers on developments with regards to deliveries and collections including any changes to the agreed service level, delays, extra costs etc.
• To keep all responsible levels, especially direct Logistic Manager and General Manager, advised immediately about every event which defers to the normal workflow
• To liaise closely with hauliers to ensure that they have full and accurate information to complete the job
• Once delivery is completed, to update the computer system to invoicing stage. To ensure all information entered the system is correct
• To ensure all statutory requirements are met. Specifically relating to hazardous loads and documentation
• To resolve all queries with purchase invoices
• To raise service incidents and insurance claim files as appropriate
• To analyse transport orders by high profile customers and to suggest further development of important accounts
• To assist the General Manager in the research and preparation of various assignments.

Your profile 

• A solid technical and/or economical education
• A minimum of 4 years of work experience in a customer-oriented operational position
• Good knowledge of Microsoft office packages
• Good command of Italian, English and other languages.
• Affinity with logistics and transport throughout Europe
• Good knowledge of MS Office packages
• Teamwork, accuracy

Who are we

We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.

We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World who are one of the largest global logistics companies in the world; creating opportunities and improving lives worldwide. With over 113,000 employees spanning 78 countries, DP World combines global infrastructure with local expertise to build efficient, end-to-end supply chain solutions. Through continuous investment in innovation and cutting-edge technology, DP World is leading the logistics sector towards more streamlined and resilient trade, minimizing disruptions from the factory floor to the customer’s door.

We offer

P&O Ferrymasters offers a competitive package in line with the seniority of the position. Salary will be dependent on the experience of the successful candidate.

• 14th-month salary
• P&O Ferries travel concessions
• Employee Assistance Scheme
• Opportunities for personal and professional training and development
• We offer access to GoodHabitz training courses, including: Effective Communication, Project Management, or Time Management
• Friendly team, supportive and professional managers
• Flexible working environment where humour is important
• We like to party now and then, therefore we have a dedicated team that organises Christmas Parties and Summer Events

As part of the DP World group, P&O Ferrymasters offers a diverse, inclusive, and dynamic workplace, where you’ll collaborate with a global team committed to innovation and excellence in logistics and trade. We’re here to support your growth and professional journey every step of the way.

Time to act!