As Contract Co-ordinator you will be responsible for supporting the Operations Supervisor to ensure the continuing day to day running of our customer’s contract. You will be part of a highly dedicated and professional team consisting of experienced Customer Service Representatives and transport professionals to provide a high service level for our customer.
Key Responsibilities
- Provide inductions for visiting drivers
- Chaperone drivers through the loading process
- Raise and manage bookings keeping key personnel informed of all necessary changes and liaising with other departments to achieve optimum service
- Ensure collection and delivery expectations are met in both an effective and efficient way
- Daily liaison with Customer personnel in a professional manner
- Support activities such as customs clearance and standkit change overs
- Collate information relevant for various KPI’s on a weekly and monthly basis and report to line manager
- Liaise with P&OFM employees at other sites to maximise efficiencies for the customer
Your profile
- Previous experience of working in a customer focussed operational role, with excellent customer service skills
- Excellent communication skills, with an ability to develop and maintain good working relationships at all levels
- Strong organisational skills, including ability to prioritise and manage own workload and an eye for detail
- Good IT skills, including MS Word and Excel
- A current driving licence
- H&S knowledge and awareness
Who are we
We are P&O Ferrymasters, and we work with some of the largest companies in the world to make sure that their goods get to where they need to on time and efficiently. We have locations across Europe and the Northern Mediterranean and our routes cover road, rail, and sea.
We operate from over 20 locations in 13 countries and work with some of the best-known global household names. We are a part of DP World which is one of the largest global logistics companies in the world; at any one time, 10% of all shipping containers in the world are being shipped by DP World. We are proud to lead the future of logistics to help enable global trade in the 21st century and beyond.
We offer
P&O Ferrymasters offer a competitive package in line with the seniority of the position. Salary will be dependent on experience of the successful candidate.
Other benefits include Company pension, P&O Ferries travel concessions, Employee Assistance Scheme and an employee wellbeing programme along with opportunities for personal and professional training and development.
Time to act!
Do you have what we’re looking for? And does this sound like the perfect opportunity for you? We hope so – in which case, now’s the time to let us know! Please apply with your CV and covering letter as soon as possible to recruitment@pofm.com. We look forward to hearing from you….
